IT Channel News: Companies like to speak in numbers

hasibaakterss3309 · Post by **hasibaakterss3309** » Mon Jan 20, 2025 4:04 am

ICL Services
Or another of our favorite scenarios is embedding Gen.AI into an existing chatbot to add more flexibility, intelligence, and the ability to respond dynamically, not in a “dry” scripted way, depending on what the person wants. We can also teach it to understand and recognize various emotions and respond with emoticons.

How can your product present itself here?

S. Shch.: For each project, the indicators will, of course, uk telegram number database be individual. But based on our experience and cases, we can predict the following statistics: the work time of call center or technical support operators is reduced by 5 times, the accuracy of determining the parameters of the request increases to 99%, and 87% of requests are resolved without human intervention.

IT Channel News: AI is a popular technology today, and there are many solutions related to it. Do you have any competitive advantages?

S. Shch.: On the one hand, AI is really a very popular technology now and there is a lot of hype around it. That is why it seems that there are a lot of solutions. But this is not so. In fact, there are not many ready-made solutions on the market for working with citizens' requests that use the latest achievements in AI. The main part of the market for automation of work with clients is relatively simple bots that have the most basic functionality with the ability to understand the main topics of the request and act only according to a pre-written script. One step to the right, one step to the left - transfer to the operator.

Our solution is much more intelligent and functional. There are no solutions that provide a full range of functions, from text analysis, document and audio message recognition to entity extraction and response generation, except for ours. I am sure that "there are none yet", but we will not stand still, there are quite a lot of plans for product development.

IT Channel News: What is the model for providing access to Gen.AI?