It happens to all of us, whether we are entrepreneurs or not, we find ourselves in the customer's shoes almost every day; and of course, from there we expect the best customer service , why? Because we are paying in one way or another.
Every day we are part of a transaction that involves interacting with another human being or with a computer to acquire goods or services, and even if you don't believe it, we always expect it to be a good, fast and successful experience; that is: Customer Satisfaction .
We know all the customer service theories, from the Japanese to the Americans, and some of us even live by certain rules found in these models. And if not, how can we make our business provide good service? Those who are more advanced in the process can say that they have trained and created a Work Environment to offer not only a service but to create that much sought-after customer for life.
However, when you live in a society like Latin America, where we never lebanon phone number know what to expect from customer service, where does the difference between service and satisfaction really lie for us entrepreneurs ?
Changes in customer service
It is necessary to think like first-world companies with Latin modalities in order to incorporate entrepreneurship and be able to cross borders with our products.
The quality of customer service has different aspects that contribute to a successful exercise; we will categorize these in a different way and divide this blog to cover each of these aspects.
The first thing I think needs to be corrected in the workplace is the culture. How do we build employees from the ground up who will stay with us and understand how important the customer is? Building a company where employees are valued or considered “Valued Employees” in which they feel that the companies are as much theirs as they are ours.
Second, build on the foundation of customer service: the life of a customer in our company will vary depending on whether they return, whether they stay or how often; it depends on our employees and policies, so that within the organization it is very clear how much money and effort it costs us to generate a lifetime customer. As we all know, selling once is not the same as selling exclusively for long periods of time.