Medallia Recognized by Forrester as a Leader in Customer Feedback Management Platforms

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Forrester Wave in its report “ Customer Feedback Management Platforms, Q1 2020 ” recognized Medallia as a leader among customer feedback management platforms.

The company earned the highest score in the strategy category and the highest possible score for execution and delivery across roadmap , product vision and strategy, corporate shop strategy, and global strategy.
The report states that Medallia continues to be " effective in enabling its customers to engage their employees ," earning the highest score in the capabilities category.

The report also cites opinions from Medallia customers, who praise the company for its technology and its ability to adapt to their business, and appreciate its ability to drive engagement with the platform at scale. Thanks to these positive reviews, Medallia also earned the highest score in the scalability category.

Finally, for the innovation category , the report highlights how buyers should consider Medallia if they are looking for a programmatic approach and require strong closed-loop follow-up capabilities from a vendor that is a champion of innovation.

Leslie Stretch, CEO of Medallia , added: “ We believe Medallia is the clear leader in scalable and secure enterprise-wide customer feedback management based on our robust scores and unrivaled investment in technology innovation, strategy, and scale. Companies of all sizes and many of the world's most iconic brands leverage Medallia to drive their customer experience initiatives .”