Experienced sellers know that the phrase "I'll think about it" can have hidden reasons. And so that customers do not disappear forever, it is important to find out the very reason and process it.
So, what can be hidden behind the "thinking" excuse?
An ordinary refusal, veiled in a polite form so as not to offend. Perhaps your offer is not that valuable for the client, you did not manage to convince him.
There are doubts, hidden dissatisfaction with some factor that he doesn't really want to talk about.
The person feels pressure and distrust, is afraid to repeat past failures.
The interlocutor is not actually the one who makes the decision (does not have his own income).
The client is a sensitive person and not prone to spontaneous decisions. He needs to lebanon phone number data compare prices, weigh all the pros and cons and make a decision to buy in a calm environment.
Whatever the reason for the client's "plum", it can be eliminated and the buyer can be swayed to your side.
Stages of work with objections "I will think" or "I need to consult"
After the words "I'll think about it", the client hangs up and forgets about you forever, the manager has literally a few seconds to fix it. The sales manager must be able to quickly find a solution and the right arguments.
What to do if the client said "I'll think about it"
Do not say goodbye, but respond quickly with a counter question.
Find out the real reason for postponing the transaction and treat it carefully.
Take the buyer's side, show interest in helping him and understanding, not a selfish desire to sell at any price.
Process the objection with prepared arguments.
If you have already realized that the person is not really interested in your offer or he is not ready to buy, do not terrorize him to the last. End the conversation on a positive note so that he doesn't feel guilty and doesn't lose his desire to deal with you.
Ways to understand what bothers the client if he utters objections
18 examples of answers to "I'll think about it"
We find out the reason for delaying the transaction
Before processing the objection, you should ask leading questions to reveal the hidden reason for the answer "I'll think about it" / "Let's do it later".
Ask directly what is wrong with the sentence: "Tell me what bothers you about the product?" "May I know what caused the doubt?"
Offer to immediately consider with you: "What advantages and disadvantages can you single out for yourself?"
Find a solution to the problem: "What separates you from buying?", "What prevents you from making a decision?", "What can we improve so that you buy now?"
Emphasize the advantages, let the client sell himself: "In general, did you like the offer?", "What is the most important thing for you?"
Ask to evaluate your product/service in order to understand the real attitude of the client: "On a scale of 1 to 10, how would you rate our product? Why?"
Let the client choose a reason from the proposed options, this will bring him out in the open: "You are not satisfied with the price or the product itself?"
Guess the reason and find out more information (this requires the seller's ingenuity and attentiveness): "As far as I understand, the delivery date does not suit you?", "You are satisfied with everything, but you have not decided on the date yet?"