Succession Planning
Identify key roles and develop internal talent pools equipped to assume leadership positions when needed.
Use structured assessments to evaluate leadership readiness and tailor development plans accordingly.
23. Operational Frameworks and Methodologies
Applying proven frameworks can streamline operations and improve quality.
Six Sigma
Utilize Six Sigma principles to identify process variations and imple tunisia phone number list ment improvements, reducing errors and increasing efficiency.
Lean Methodology
Focus on eliminating waste, streamlining workflows, and maximizing value for customers.
PDCA Cycle (Plan-Do-Check-Act)
Implement continuous improvement cycles across processes and strategies.
ITIL Framework
Adopt ITIL best practices for managing IT services supporting call center operations.
24. Building a Customer-Centric Culture
Creating a culture that prioritizes customer satisfaction is key to sustainable success.