Key Regulations
Telephone Consumer Protection Act (TCPA): U.S. law restricting unsolicited calls, requiring prior consent, and establishing do-not-call lists.
General Data Protection Regulation (GDPR): European regulation emphasizing consent, data minimization, and customer rights regarding personal data.
National Do Not Call Registry: Lists consumers who opt out of telemarketing calls.
Telemarketing Sales Rule (TSR): Sets rules on calling times, caller identification, and disclosures.
Obtain Explicit Consent: Confirm that prospects agree to be contacted, especially when using automated dialers.
Respect Do-Not-Call Lists: Regularly update call lists to exclude numbers registered on do-not-call lists.
Maintain Call Records: Document consent, call times, and content for accountability.
Adhere to Time Restrictions: Avoid calling during prohi tunisia phone number list bited hours, typically early mornings or late evenings.
Provide Clear Disclosures: Agents should clearly identify themselves, the purpose of the call, and opt-out options.
Implement Opt-Out Mechanisms: Allow customers to easily request removal from call lists, and honor these requests promptly.
Training and Monitoring
Regularly train staff on legal requirements and ethical standards. Use call monitoring and audits to ensure adherence, and establish protocols for handling violations.
Consequences of Non-Compliance
Violations can result in hefty fines, legal action, and damage to reputation. For example, the FCC can impose fines of thousands of dollars per violation.