Zoryana chatbot on the Kyivstar website

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The visitor starts entering a question, the bot suggests several frequently asked questions, the visitor chooses from these formulations, and the chatbot provides a ready-made answer.

Bot on the U-report website

The Ukrainian U-report website offers questions to start the conversation

"Smart" bot

Such a bot understands natural speech: it accepts bangladesh telegram data the formulations written by users, analyzes them, finds already familiar keywords and synonyms, processes them using artificial intelligence and generates a response. The replies of a "smart" bot are closest to those of a living person.


Zoryana chatbot on the Kyivstar website

How chatbots work
Push-button

They are based on certain scenarios, and their list is limited. Bots can only respond to specified commands; they cannot recognize other requests.

Soufflery

The bot is connected to a knowledge base and responds to keywords entered by a site visitor.

"Smart" bots

The bot is trained on a large set of real-life dialogues. By communicating with different users, the bot learns new words and speech patterns, that is, it “gets smarter” and learns to speak more and more naturally. As a result, query recognition improves.