Chat has become a more common method of communication with businesses since the COVID-19 pandemic broke out. Make sure you have a chat feature on your website if you still need to get one.
Your customers will be notified when you return via an autoresponder, as you can't spend 24 hours a day on your computer. Additionally, you can use Virtual Agent Technology (VAT), a plugin for your website that instantly answers common and essential customer questions.
Simplify payment
The checkout process is a key part of the buyer’s journey, but many sellers need help. Customers can purchase without filling out long forms by offering the option of guest checkout.
Instead of overwhelming the customer with information fields, break up the checkout process into multiple pages or one expansive page. Make sure the text is brief. A "Buy" button and a shopping cart icon are standard buttons and verbs.
Choose a platform that has a simple process and management features so your customers can navigate your site with ease. Instead of growing your store, you can focus on growing your business.
Instead of building a full website, consider a platform like Square Online Checkout, which allows customers to pay online without the need for a full site.
Display customer reviews on product pages
You can increase your online sales by allowing customers to share jamaica phone number data positive and negative reviews about your products. It may be time to resolve issues or discontinue a product that consistently receives bad reviews.
Allow customers to leave both star ratings and comments when adding reviews. Make it as easy as possible for customers to write reviews. A platform that includes this feature is even better.
Showcase high-quality photos of your products
A good photo is essential. To show the features of your products, hire a professional photographer if necessary. 22% of online product returns occur when items look different than in photos.