The precursors to AI are RPA

[rakhirhif8963]

Intelligent Agents. Forrester defines IA as “software that can make decisions or perform services based on the environment, user data, and experience.” Similar to bots and robotic process automation (RPA) technologies, IA can be deployed using a combination of RPA, digital process automation (DPA), business rules, ML, NLP, and conversational AI. As such, IA can support self-service and conversational virtual agents.

“ bots that use ML to create digital workers,” Hopkins says. “AIs can operate across a range of business domains by synthesizing data, reading free text, and making decisions based on models they’ve been trained on, rather than just a set of rules or heuristics.”

The goal of AI is to improve the customer experience by triggering events based on human input (like voice assistants on smartphones) or automatically. According to the report, this area is developing slowly, as many of the technologies involved — such as AI, NLP, RPA, chatbots, etc. — are still in their infancy.

Privacy Provisioning Technologies ( PPTs ): According georgia mobile database Forrester, these include technologies such as filtering sensitive information when accessing personal data, security controls when processing and using data, and security controls for the environment in which data is processed. Advanced PPTs include homomorphic encryption, multi-party computing, confidential computing, de-identification, anonymization, pseudonymization, synthetic data, federated learning, data masking, and runtime encryption.

Differential privacy, data masking, de-identification and synthetic data tools will all be implemented in the near future.

“PPTs are rapidly becoming popular in high-risk, high-value use cases that involve the processing of highly regulated personal data,” the report said.

Indeed, PPTs are growing exponentially as governments around the world scrutinize and regulate how companies handle personal data. According to the report, 68% of IT decision makers surveyed are investing in PPTs.

Four Technologies With Uncertain Long-Term ROI
Forrester predicts that four technologies on the list will not deliver significant ROI for five years or more—or may not pay off at all. Today’s companies should approach these technologies with caution.