Generative AI can transform the customer experience by providing personalized content, offers, and proactive service experiences based on usage patterns, purchase history, and other factors. By analyzing customer behavior trends, generative AI can improve product development and accelerate innovation: it can suggest new features for a mobile app or new pricing plans targeted at specific customer segments. By using generative AI to simulate sophisticated cyberattacks, operators can identify vulnerabilities and improve network resilience.
To make the most of AI, telecom operators will need people with skills in interface design to create superior user experiences; natural language processing engineering to enable AI-powered speech recognition; data engineering to work on data architecture, software, and big data; data science to build mathematical models for machine learning; and security to prevent and manage cyber-attacks.
As infrastructure management is increasingly done through software, AI will replace the need for routine manual troubleshooting.
Our survey results show a broad consensus among denmark mobile database executives: 52% believe quantum technologies will be a differentiator for them in the next five years (another 32% somewhat agree with this assessment).
The greatest strategic value that executives see is in the development of quantum key distribution (QKD) networks, which enable secure exchange of cryptographic keys. Telecom companies are already using quantum technologies to protect customer data or improve authentication procedures for users’ IoT devices (55%), protect their infrastructure using encryption (53%), or encrypt traffic within the network (48%).
At the same time, quantum computing will put traditional encryption methods at risk by opening up new attack vectors. Organizations are already concerned about “collect now, decrypt later” attacks, where attackers steal encrypted data in the hopes of decrypting it later using quantum computers. Using quantum technology, telecommunications companies can equip themselves with tools to combat these sophisticated threats: for example, QKD can alert communicating parties whenever an attacker attempts to eavesdrop on encrypted communications.
Advances in quantum technology also have the potential to exponentially increase computing performance and data speeds. However, despite the enthusiasm of executives, few organizations are actively implementing quantum technologies on a large scale.