If your company receives a lot of calls, you may need to start considering the option of having a switchboard. At first, hiring one of these services may seem complicated, but today we are going to give you 7 tips to choose the right switchboard for your company:
Keys to choosing a good switchboard
Bet on the cloud
The cloud is a storage service that offers multiple possibilities, such as hosting a switchboard. Thanks to virtual switchboards in the cloud, you will forget about the bulky devices that make up traditional switchboards. In addition, switchboards in the cloud are usually a more economical solution, you will also save yourself a complex installation and you will also gain in ease of use and you will not have to worry about updating it.
Choose the number of extensions well
Don't hire extensions that you are not going to use, calculate el salvador number data how many phones you are going to need and in this way you will save costs and avoid having unused resources. So, hire your switchboard with a company that gives you flexibility when choosing how many terminals you can include in the switchboard.
Switchboard that connects all your offices
If your company has more than one office where it carries out its activity, it would be interesting for you that the switchboard you choose not only connects the different people in a office with their clients, but that they are also connected and communicate with each other and that the cost of these calls is zero.
switchboard 1
Switchboard that integrates mobile lines
It would be interesting if you chose a switchboard that could also integrate your mobile phone lines , since this way you will be able to answer calls that arrive at the switchboard destined for your mobile phone, wherever you are. This option is especially interesting if you hardly receive any calls to the landline you have in your company and most of them arrive on your smartphone.
Choose the switchboard that offers you the most possibilities and the best connection
If you finally decide on a virtual switchboard in the cloud, calls can be transmitted either from the telephone network or mobile line, or via IP. If you use the IP voice system , you must make sure that the company with which you have contracted Internet offers you a stable connection to guarantee the quality of the calls and that they do not suffer interruptions. And, in addition, if there is a fault in the Internet connection, you cannot allow this to affect your ability to answer calls, for this reason you will have to make sure that your Internet provider is fast when it comes to resolving incidents.
Pay close attention to the costs
Don't leave any loose ends and make sure that the switchboard service you choose doesn't have any additional costs, such as extra costs for call forwarding. You should also pay attention to the fact that the switchboard you hire doesn't have a limit set for incoming calls, because in that case, it's likely that when you exceed that limit, an extra amount will be charged on top of your established monthly fee.
Keep in mind some basic functions
Telephone switchboards , whether virtual or traditional, must perform a series of basic functions. Pay attention because if you find a switchboard service at a very low price, it may be because it does not perform these basic actions, which are: receiving and sending calls, inserting voice messages and call skips.
7 Tips for choosing the best switchboard for your company
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