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And Even, In Certain Client Companies There Is A Higher Volume Of Interaction With End Users On Digital Channels Compared To Telephone Channels. Regarding The Future Of Contact Centers Due To The Impact Of Digital Transformation, We Observe That The Demand For Service Has Increased Among Clients From Industries As Diverse As Ecommerce, Fintech, Travel, Aesthetics Or Technology, Increasing Production Hours. Substantially. So: More Technology And More People, Is It Possible? Definitely. The Client Is Demanding And Has A Greater Source Of Information And Expects That The Attention Is In Tune With This.