Your employees seem to be coping, but there singapore business email list are missed calls. You may even know the number of calls that went unanswered. But do you know how many real sales you missed? Do you suppose that while your employee was talking to a quarrelsome customer about three kopecks, the client, who was ready to spend a substantial amount, did not get through and went to a competitor? This problem becomes especially acute during the holiday season, when the number of your employees is noticeably reduced, and clients become more impatient, because they need to get everything done during our short northern summer.
A dedicated operator can be a solution to this situation. A dedicated operator is almost your employee. It will only work on your project. He will thoroughly study your product range and requirements for interaction with customers. Will respond to requests via any communication channel, be it social networks, chats, instant messengers, e-mail, in accordance with the schedule and scenario you set. Exit three. Calling clients In the summer, many companies have to deal with the problem of a “silent phone.” An oppressive silence fills the office, employees languish in languid inaction, you constantly check whether the phone and website are working, everything seems to be in order, but there is no call.