"Today, digitalization covers various areas of the economy

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Rostelecom has launched a chatbot on the website of the Unified Social Telephone of the Organizational and Methodological Center of the Sverdlovsk Region. The institution was created with the support of the regional Ministry of Social Policy.

and businesses of any format. The social sector is also actively introducing unique digital solutions into the work of its institutions. One of these innovative products is a virtual chat bot. The development allows minimizing personnel costs, reducing waiting times for clients, collecting contact information, reviews and feedback. In total, more than 300 private and public companies in the Sverdlovsk region already use this service," said Alexandra Iskizova, Director of Corporate and Public Segments at Rostelecom in the Urals.

"The digital consultant uk cell phone number list reated on the website of the Social Assistance Center works around the clock. Thanks to this, Sverdlovsk residents can quickly receive the necessary information about payments and benefits at any time of the day. The chatbot operates on the basis of artificial intelligence technologies. The more the virtual interlocutor processes requests, the wider the knowledge base becomes, and, therefore, the more accurate and complete the answers are formed," said Ivan Pichugin, Vice President, Director of the Yekaterinburg branch of PJSC Rostelecom.

When the chatbot is launched, along with the greeting, visitors to the site are given a menu with possible query options. For example, information is available there about social support measures for disabled people and citizens awarded with the badges of distinction, "Honorary Citizen of the Sverdlovsk Region" or the badge "Advice and Love". At each stage, the user retains the ability to return to the main menu or contact the operator.

"We understand well the growing role of digital technologies in providing information services to the population. That is why we were the first in the region to decide to implement virtual assistant technology in the social sphere," commented Semyon Belkin, director of the Organizational and Methodological Center for Social Assistance.

It is expected that the project will significantly expand the functionality of the existing Unified Social Telephone, which has been providing consultation assistance to citizens of the region since 2011. Thus, over the past 5 years, operators of the Unified Social Telephone have processed more than 86,000 requests.