Offer proactive e-commerce customer support

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An exceptional customer service experience is almost always a proactive experience, where a brand anticipates potential problems and resolves them before they occur. For e-commerce businesses, which typically rely on virtual interactions with customers, proactive support can help build a more positive relationship between an online store and its customer base.

For example, you can send proactive messages to morocco telegram number database invite website visitors to start a live chat or help them navigate while co-browsing.

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Mobile Service Cloud leverages intelligent data segments and automation to reduce staff burden and increase customer satisfaction. With an Agent Inbox to manage all customer conversations, a chatbot to provide immediate responses 24/7, and the ability to collaborate with internal and external teams, companies can streamline customer service with one easy-to-use solution.