Every day, up to 900 patients visit the multidisciplinary clinics

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MTS announces the connection of a digital assistant for the network of medical centers "Palitra" in the city of Vladimir. The MTS robot Exolve reminds patients about their appointments with a doctor and helps optimize the workload of specialists.

of the Palitr costa rica whatsapp resource a network. Previously, contact center employees were responsible for reminding about the appointment time. Now, the MTS Exolve robot calls visitors automatically, providing the opportunity to confirm or cancel a visit in time if there are changes in the patients' plans.

The digital assistant also generates and downloads a report that reflects the available time slots in the schedule of medical specialists, which allows optimizing the workload of specialists.

"The capabilities of MTS Exolve allow us to solve a number of problems in the medical field, which are repetitive processes. The digital assistant saves employees' time and increases the productivity of clinics. Similar work can be entrusted to a robot in other areas," said Alexey Savushkin, director of the MTS branch in the Vladimir region.

The virtual assistant was introduced into the work of the contact center of the Vladimir network of clinics in December 2023, according to data as of the end of April 2024, it makes about 600 calls per day. In 80% of cases, the appointment is confirmed with the help of the robot, which indicates a positive attitude of patients to interacting with it.

"Using the robot allowed us to free our employees from performing routine tasks, redirecting their efforts to work that requires human attention and interaction with patients. In the future, we plan to expand the functionality of the robot to further improve the efficiency and quality of service," said Svetlana Petrova, head of the contact center for the Palitra network.