Example: How it works in practice

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When developing a mobile app for ordering a taxi, find out:
What actions do users perform most often?
What causes their frustration during the booking process?
What additional features would they like to see?
Answering these questions will help you create an app that meets your audience's expectations.
Tools for collecting empathy data
Social networks: Monitor comments and reviews.
Customer Diaries: Ask users to record their experiences with your product.
Shadow Research: Observe users in real environments without intervention.
design thinking
Problem definition
Once the data has been collected, the problem to list of sri lanka whatsapp phone numbers be solved must be clearly formulated. A well-formulated problem looks like this:
It's user-focused: "How can we make it easier for people to sign up for the platform?"
It is specific and measurable.
Tool: Use the 5 Whys technique to get to the root of the problem.
Example: Low registration conversion can be caused by a complex interface. Solution: simplify the form to 3 fields.
Practical advice
Don't settle for obvious answers. If users complain about slow loading speeds, the problem may lie not only in the technical part, but also in the excessive amount of information.
Key questions to identify the problem