Top Tips for Negotiating Sales

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But emotional intelligence is also about understanding and managing your own feelings. Sales negotiation can get pretty frustrating at times, and a high EQ can help you keep a cool head.

If you are unsure about your level of emotional intelligence (EI), an EI test can help you assess your strengths and find opportunities to improve any weaknesses.

Problem-Solving
Solving problems is an essential part of sales negotiation. And it’s not always simply about price. Part of the negotiating process is uncovering any issues or worries potential customers may have.

But, more importantly, it’s about figuring out what you can do to resolve them. If a customer is worried about your tools being too technical, for example, you could show them your company’s IVR customer support channel, like the one 8×8 offers. If they’re worried about product integrity, you could cut them a deal on insurance or replacement.

Much depends on how much power you have to offer these kinds of solutions, of course. But creative, effective problem-solving makes for memorable customer experiences.


So, you’ve generated some leads. You’ve interested some people with your initial pitch. And now, you need to stick the landing. It’s one thing to have an idea of the skills behind sales negotiation, but another entirely to have a strategy in mind.

So, here are a few tips from us to help you put your best foot forward.

How to Master Sales Negotiation and Close More Deals
Lead the Negotiations…
In sales negotiation, it helps to be the one driving the discussion. You can’t necessarily control what people think. But you can heavily influence what they think about. For instance, you might secure more conversions by marketing a product based on its scarcity. Or you could highlight the latest tech developments behind your service to get would-be buyers excited.

Leading the negotiations also means you can keep the discussion bosnia and herzegovina cell phone number database moving in a productive direction. While some sales negotiations might consist of a single conversation, others will take place over several sessions. It’s important to keep things from going in circles so you can proceed efficiently.

…But Let the Customer Speak First
Even though you want to lead the discussion, that doesn’t necessarily mean you should be the first to speak. Letting a client speak first means you’re hearing something unprompted. And this can help you understand what their immediate thoughts are. That way, you can fill in the blanks and adjust your approach accordingly.

Identify Decision-Makers
Conducting a sales negotiation with one person is fairly straightforward. But that’s not always how these things happen. You might be selling a product to a family, like a new TV or couch. Or you might have to win over whole committees to sell your services. Remember that even if everyone gets a say, someone may still essentially be “in charge.”

Say you’re negotiating with a tech company looking to buy ai domain names. Your pitch may rely on the novelty of using a .ai domain for AI-driven web tools. But, no matter how much this appeals to members of the development team, it’s senior leadership who ultimately controls the purse strings.