Refund for undelivered SMS

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If a message composed in accordance with the rules and not considered spam does not reach the recipient due to technical problems, a procedure is provided for returning the funds spent on sending it. To initiate the return process, you should contact the support service and provide the necessary information:

Description of the problem that has arisen;
Code of the sent SMS;
Phone numbers to which the message could not be delivered.

However, no refund will be made if the SMS is not delivered for reasons beyond our responsibility, such as an incorrectly entered number, the recipient's phone being switched off, or being in a croatia b2b leads location not covered by the network signal. In addition, no refund will be made in the event of spam.


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Why are not all sent SMS messages delivered?
SMS non-delivery may be due to various factors, the most common of which are:

Incorrect subscriber number.
The phone number is included in the blacklist.
The recipient is roaming.
The recipient's phone is switched off or out of network coverage. In this situation, the system will try to send the message again within 4 hours in Russia and up to 48 hours outside of it.
The message exceeds the maximum allowed length (more than 6 characters).
The recipient has refused the SMS service.
SMS forwarding function is activated.
The "subscriber is busy" error occurs when the system makes up to four attempts to resend. The reason may be the active use of other communication services by the subscriber at the time of the message delivery attempt.