7 Working Ways to Increase Sales Over the Phone

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Expert recommendations on how to improve telephone sales will be useful for all companies. You can use them in combination or separately. The main thing is to understand what exactly is wrong with the current telephone sales system in the company and eliminate the shortcomings. Many organizations do not adapt telephone sales to changing realities, for years they do not make any adjustments to the usual action plan - and this negatively affects the results and profits.
So how can you increase sales over the phone?
Making a list of topics for discussion
Preparing a list of questions and topics for conversation is the first and azerbaijan phone number data most important advice before the start of sales. Five points are enough. Send the list to the future interlocutor so that he or she can study it and not get distracted during the sale. Such preparation allows you to control the course of the conversation and not lose sight of important issues.
The standard list of topics concerns:
The client’s pain points – what tasks need to be solved, what the current problem is, where it came from, what can be done.
The potential buyer’s tasks are what tools he plans to use to solve the problem, what the time frame is, how to evaluate the progress of the case.
Budget - has it been allocated, if not, when will it be determined.
The decision maker – or group of people in the organization who are affected by the task.
Think about how to formulate questions about them. The wording should be such that you receive clear answers for further successful work and sales growth.
Find out who will make the decision
To increase sales over the phone, do not start the conversation by convincing the person on the other end of the line why your product is so necessary. This will only push them away and reduce their chances of success. First, discuss all the questions you had before the call. Taking into account the data you receive, you will understand how your product will specifically help solve this particular user's request. Individual offers are the most effective version.
To find out who will make the decision, use the following questions:
"Will you approve the project additionally with someone?"
"Are you planning to discuss the purchase decision?"
"How exactly do you make purchasing decisions?"
In any case, you will get an answer – this will help you figure out who you are talking to and determine the list of topics for discussion. The questions themselves are neutral and should not cause a negative response.