Selecting the Right Partner
Evaluate agency experience, reputation, and client references.
Review their compliance record and adherence to regulations.
Assess technological capabilities and scalability.
Clarify performance expectations and KPIs.
Setting Clear Agreements
Draft detailed Service Level Agre tunisia phone number list ements (SLAs) covering quality standards, reporting, and penalties.
Define scope, campaign objectives, and target metrics.
Establish communication protocols and points of contact.
Share detailed scripts, target profiles, and compliance guidelines.
Provide training sessions or materials to ensure alignment.
Set expectations regarding tone, professionalism, and data handling.
Monitoring and Quality Assurance
Regularly review call recordings and performance reports.
Conduct joint audits and provide feedback.
Use mystery shopping or independent evaluations to assess quality.
Address issues promptly through corrective action plans.
Maintaining Collaboration