In addition, with an offline application

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The chat allows you to quickly answer questions and solve customer problems, as well as collect feedback to improve the user experience.

Feedback form

Offer your customers a hong kong mobile phone numbers database convenient way to share their opinions, and you will be able to solve the problem quickly without losing the customer's trust.



Customers can ask questions at any time, including at night when the company's employees are not working. In order not to miss such customers, you can use the feedback form on the website.

, the company can collect customer feedback and promptly respond to negative issues.

Chatbots

Bots will help you improve your customer onboarding process, save time, and increase user satisfaction.

Chatbots answer frequently asked questions, provide instructions and training materials, and collect feedback from users.

LiveTex offers three types of chatbots that can be added to website chat, messengers, and social networks.

Scripted chatbots that operate according to a pre-defined script. They are well suited for simple tasks and providing basic information.



Text-based chatbots that provide answers based on a knowledge base.



Smart chatbots that use artificial intelligence to self-learn and adapt to new situations.




Other online tools we recommend for customer onboarding

Email newsletters

Another method to introduce a client to a product is an email newsletter. It allows you to describe the product's functions and capabilities, share examples of use and useful materials. Usually, immediately after registration, the user receives a welcome letter thanking them for registering and confirming their login details. In subsequent letters, they add more educational content: a description of the service's functions, motivation for action, cases of other clients, etc. For example, we ourselves use a newsletter for onboarding: when registering with LiveTex, a new client receives an automatic welcome letter that describes in detail the first steps of working with the chat platform. In subsequent letters, LiveTex continues to introduce users to the product, shares life hacks and useful tips.