Top SMS Retention Strategies for Small Businesses

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Explain.Over the course of my professional career, it’s fair to say that I’ve read the . Jim collins book, good to great a handful of times. The past two years has . Been extremely transformative for me, on both a personal and professional level. While I won’t . Go into the nitty gritty details of what has led to what I believe is . A genuinely positive outcome, I will share that on a high level, I can fully . Understand why good is considered the enemy of great as I reflected and dug into .

The challenges and opportunities that have been presented. I have seen and experienced first-hand how . Mediocrity and how the mindset of it’s fine, it’s good enough or just being satisfied . Can impact all aspects of life. It wasn’t until I deliberately made the choice and . Decided that satisfaction or just being satisfied just wasn’t good enough usa phone number list going forward.I’d like to . Believe that this concept or mindset is the same for all call center outsourcing organizations . Who want to differentiate themselves from their competitors and push towards being the very best .

At what they do. Perhaps they’ve gone through a transformative period and therefore have deliberately . Differentiated themselves from their competition because they didn’t want their customers to feel satisfied, perhaps . They wanted them to have a greater experience? Expanding on that thought, I have to . Wonder though, why isn’t there more of this type of shift in organizations? Why is . Satisfaction considered ok to some call center outsourcing organizations and potential clients?There are two different . Ways to dissect this; an introspective view of a call center itself and then from .