Chatbots: how to use them correctly in 2024

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Most large and modern stores in the online world already have them. Yes, we are talking about chatbots that can handle various customer inquiries for you and not only that. Today, let's take a look at what a chatbot can bring to your e-shop and online business.

What is a chatbot?
A chatbot is a computer program designed to communicate with people in an automated manner. The most commonly used platforms for communicating with people online include Facebook Messenger , Skype , Viber , WhatsApp , Telegram , WeChat , Kik , and Slack .

Bots are mainly used in customer support , where they replace live operators. In the Czech Republic, some products and services can already be purchased via bots. Bots are widely used in the HR sector, where they are used for searching and recruiting employees. At the same time, they are able to save the HR specialist a lot of work and energy, as they can do the first screening of participants.

Historical window
The first proposals date back to 1950, when the so-called Turing test for austria phone number list artificial intelligence was published. Real success came only with Professor Weizenbaum , who in 1966 developed the Eliza program simulating a psychotherapeutic interview. Among the more recent programs, ALICE from 1995 is relatively successful.

The term ChatterBot is attributed to Michael Mauldin , who published programs such as Lycos (a web search engine) or Verbot (a chat bot) in the 1990s.

The chatbot is attributed to Michael Mauldin, who coined the term ChatterBot, which was, let's say, the predecessor of today's chatbots.
Michael Mauldin coined the term ChatterBot
Michael Mauldin ( https://www.facebook.com/michaeltmauldin )

How chatbots work
There are two types of chatbots. One of them is AI (artificial intelligence). These bots can respond to the context of the situation when communicating with a person . However, they are very difficult to implement and only a few IT giants can afford them for now. The second type of bot is one that has programmed scenarios for a certain type of behavior. And it is this type that we will talk about, because it is the type that you will get 99% of the time.