Consumer demand for automation in restaurants is relatively high - both in quick service restaurants and in table service establishments. Small and medium-sized businesses should keep in mind that guests value both good customer service and efficiency. Some of the restaurant management systems offer features for automating the entire operation, from scheduling and inventory control to accounting and reporting.
Germans still do not order groceries online
Although convenient for both consumers and businesses, automated processes such as ordering groceries or purchasing goods online are not widely used by German consumers: most (79%) order groceries online less than once a month, and 16% order a retail item online every week or more.
For comparison:
35% go to a retail store once a week or more often.
How do shopping habits compare across countries? Of all the countries surveyed in this survey, Germans shop in supermarkets the most. They are also the least likely to order groceries online. When shopping for groceries, Germans still rely on their trusted supermarket and order very little online.
When it comes to shopping in other retail stores, the distribution is different. Australians shop new zealand telegram data the most (54% once a week or more), whereas only 35% of Germans go to a store (excluding grocery stores) that often. This figure is lowest in France at 27%.
Brands should pay at least as much attention to the on-site customer experience as they do to their website or app. And by far the best way to do that is to focus on convenience and speed. When asked how the on-site customer experience could be improved, these factors topped the list.
Which factors would improve the local shopping experience
Automating the Customer Experience in 2024
With in-person shopping and dining still so common, retail and hospitality SMBs should ensure the experience is as convenient and seamless as possible. Customers are generally happy when automation technology plays a role in this, and are comfortable with self-checkout, contactless payments and click-and-collect, as well as other methods of retail digitalization. Brands looking to improve the customer experience through automation should be aware that customers still value human contact.