How will you interact with the performer?

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100% outsourcing
The advantages have already been mentioned: a remote team completely solves the issues of scheduling, information exchange and communication settings. What is perhaps most important here is the choice of a contractor, and this should be treated with great responsibility.

Here's what to look out for:


If a company provides a website technical support service, the staff can consist of 50 to 100 different specialists. And as needed, they will join in working with your resource. On the one christian churches email list hand, this is good, because there are always enough people and experts of the required level to solve certain problems.

But there is another side to the issue: if a specific manager is not assigned to organize work specifically with your project, then the cooperation will most likely be ineffective. Then you will have to take on the interaction with the team of performers, independently monitor their activities, resolve issues of information exchange, etc.

How quickly does the contractor respond in case of problems?

This refers to the SLA (service level agreement – ​​incident response time). The optimal value is 15 minutes. If the contractor undertakes to start fixing the problem faster, then most likely the rates for such technical support of the site will be exorbitant (they will explain to you that this is an individual approach). Or the outsourcer is simply trying to attract clients by promising a high response rate.

If the SLA exceeds 15 minutes or the contract does not mention it at all, then the contractor will not be able to respond quickly, and it is unknown how long your site will be down if problems arise.

Security level

Third-party specialists will have access to all your data. Therefore, the procedure for this access must be discussed in advance and it must be specified whether a bastion server or two-factor authentication will be used, whether logging of each employee's actions is supposed, etc.