You can set a password to access the documents

[hasnasadna]

CRM systems are equipped with the following functions, which help you to develop and execute data-based approaches. Functions for managing customer information Functions for sending emails Functions for managing inquiries Functions for managing customer information In addition to basic attributes such as customer name, age, and occupation, you can also store behavioral history such as purchase history and EC site access records. This information needs to be updated regularly, but some CRM systems can automatically update it by linking with other systems.


Functions for sending emails You can implement step emails ukraine telegram database and scenario emails. You can create a system that delivers the information your customers need at the right time. This type of email marketing is ideal for continuous nurturing and following up with customers. It is also possible to use separate systems for CRM and email delivery. However, by using a CRM system that supports email delivery, customer responses to email marketing are automatically linked to a customer database and stored.


As a result, you can take a more multifaceted approach, such as segmenting customers who did not open emails and sending them "follow-up emails." Functions for managing inquiries The details of inquiries made by customers via email, forms, etc. are registered in the CRM system. The accumulated information can be used to develop future products and services and to strengthen customer support systems, which will help improve customer satisfaction. By the way, what is the difference between CRM and SFA/MA? By the way, what is the difference between CRM and SFA/MA? We will introduce the features and main functions of SFA, CRM, and MA tools.