Head of HR Department of JSC SiSoft Development

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Support measures

Egor Krivosheya, head of the blockchain and fintech laboratory at the Skolkovo School of Management, agrees that foreign platforms can attract fraudsters in the current conditions.

— Currently, not all the functionality of the platforms, such as support services, is fully available to clients from Russia. Because of this, problems may arise if the user agreement is violated, — he notes.

Lawyers still advise deceived india cell phone number list consumers to contact the platform's support service. Because, as explained by Jamali Kuliev, a lawyer at the Yukov and Partners law firm, if you don't do this, you can't count on help from the marketplace.

The lawyer advises: if the goods did not arrive at all, then you can demand a 100% refund. The main thing is not to miss this moment in your personal account while this right is valid. If the parcel did arrive, but it does not contain what was expected, you need to record the violations in the presence of other people - the Russian Post operator, the courier or the employee of the SDEK point.

— You should immediately upload photos of the received parcel to the support chat. As a rule, such disputes are resolved in favor of the buyer, — the lawyer recommended.

But he warned that AliExpress also takes into account the consumer's rating: if he constantly returns goods, then his rating decreases, which, in turn, may be an indicator of dishonesty. In this case, the support service may also side with the seller, noted Jamali Kuliev. In his opinion, if the buyer has a normal rating, then in the case of an immediate appeal to the support service there should be no problems with the refund.

Egor Krivosheya from Skolkovo also suggests some kind of preventive measures for buyers. In particular, he believes that sellers on marketplaces need to be checked. This opinion is supported by Evgenia Lazareva, who calls for using the services of only verified companies.

And experts advise entrepreneurs to more carefully monitor the protection of their data. They need to be protected and set up double authentication of accounts on "Gosuslugi", advises Evgeniya Lazareva.

— And if such claims appear from dissatisfied buyers, then it is worth contacting the police, the Federal Tax Service and the marketplace support service. In addition, we hope that our authorities regulating online trade will pay attention to such precedents and develop a solution that can ensure the protection of the rights of Russian buyers and sellers on foreign platforms, — the human rights activist emphasized.

Lawyer Jamali Kuliev warned: if a person finds out that his personal data has been used, but he does nothing, then this could be regarded as a criminal conspiracy. In such a case, there is a risk that the person will have to answer for the obligations of the scammers.

In order to minimize the chance of any legal consequences, he advises, it is necessary to take measures - write a statement to the police. Also, for prevention, you can check tax transactions in the FTS system.

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