Russian Apple Authorized Service Centers

[tanjimajuha20]

Russian authorized Apple service centers have begun to refuse to repair devices purchased abroad, even if the user comes with a receipt, Izvestia has found out.

The company has not argentina mobile number database issued any such orders, Apple technical support reported. Rospotrebnadzor reported that, according to the law "On the Protection of Consumer Rights", the owner of the gadget has the right to request repairs from any organization authorized to do so. Representatives of a large IT distributor confirmed that the brand's computers are covered by a one-year warranty, which does not depend on the region where the device was purchased. The lawyers interviewed added that in case of refusal, it must be documented.



(ASCs) have begun to refuse to repair branded devices officially purchased abroad, even if the gadget owner came with a receipt. This information was confirmed to Izvestia by a number of ASCs.

The publication's correspondent contacted several centers with the question: is it now possible to repair Apple laptops and computers under warranty, officially purchased abroad with a receipt. The ASC "Doctor Smart" said that at the moment, service is available only for those models that were officially delivered to the territory of Russia.

“If it is a MacBook or any other Apple computer that the corporation did not supply to the Russian Federation, it will not be possible to repair it under warranty,” confirmed the Serso ASC.

NB Service added that if the gadget was purchased by the owner abroad after March 2022, it will not be serviced in the Russian Federation. The Re:Store ASC responded similarly.

An Izvestia correspondent called Apple's technical support and asked for clarification on how exactly laptops that were officially purchased abroad are currently serviced, and whether the user can service them in Russia at the company's ASC.

— Apple computers are covered by a one-year warranty, which does not depend on the region where the device was purchased. It is checked by serial number, and if the warranty is valid, an authorized service center must accept it and repair it, — the technical support specialist explained.

The press service of Invetive Retail Group, which owns the Re:Store service center, also confirmed the information voiced by Apple and said that service centers should service devices purchased officially.

— At the moment, in our market, owners of officially imported Apple devices have the right to warranty support due to the validity of previously signed contracts between the manufacturer and authorized service centers, — said leading product manager of the company diHouse (engaged in the distribution of equipment. — Izvestia) Lyubov Morozova.

Apple signs contracts with service centers for a period of one year. At the moment, there are contracts between Apple and authorized service partners valid until March, within the framework of which warranty support should be provided for officially purchased devices of the company, she explained.

As the expert suggested, service support will be implemented after the expiration of Apple's current contracts with service centers, but only for officially imported devices, i.e. not for those delivered under parallel import schemes. In the case of parallel import, the seller is responsible for the imported equipment.