The model that’s used in many fine restaurants is a good

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If your sales career involves renewing clients’ contracts, here are some easy tips to boost your renewal rate. While this is not applicable to every profession, it’s targeted toward those who sell products like media, SaaS, or recruiting packages to businesses. The key is providing great customer service throughout the contracted period and having the grit to ask the hard questions that elicit honest responses.

One to keep in mind as an example of good customer service. The waitperson introduces themself and makes it clear that they are your server. They answer any questions that you may have and make informed recommendations. As portugal phone number library soon as you get your food they make sure everything looks right, that you got the right order and nothing appears amiss. And then they check on you at appropriate times, leaving you alone when you are conversing but not vanishing when you have a request. After you finish your meal, they offer you coffee and dessert. To the restaurant, this is an upsell. To a customer, this is a nice way to extend their time talking with their dining companion. This is a great example of good customer service that most of us have experienced.

Using a similar model will lead to more customer renewals. If you make the original sale, make sure the customer fully understands what they are getting, what problems it will solve for them, how they will be billed, and who to contact if they have questions.

As they begin to adopt their products, call to see if they have any questions. Many complaints are due to not enough education about how to use the products. Offer to show the client yourself and send them materials explaining how to use them properly so they can use their preferred method to educate themselves. These early concerns can be a great way to educate your client more about how to get the most out of their products.

Once the client seems happy and up and running it seems like it’s time to move on to more pressing matters like making new sales or dealing with the squeakiest wheel that calls you all the time for help. DO NOT NEGLECT YOUR CLIENT. Whether you’re using a CRM or keeping track in Excel, make an agreement with your customer that you will be checking in on their results on a predetermined schedule. Monthly is appropriate for many products. Then, do not satisfy the “check in” by sending an email or leaving a voicemail.