AlleyPin’s mission is to help clinics optimize all nodes from online to offline. Four major node optimization, digital transformation of clinics does this Four major node optimizations help clinics move towards digital transformation From the perspective of digital transformation, it is divided into three stages. The first is "digitization". The clinic began to try to use digital tools, such as LINE official account, FB fan page, official website, etc. The second is "digital optimization". The clinic learns to activate and use digital tools to reduce costs and improve efficiency, such as introducing LINE official account module applications, creating an online appointment system, and reducing manual work costs.
The third stage is "digital transformation", which is to use digital tools to create different business and income models, such as building a brand e-commerce to change the income structure from doctor consultation to product sales; or introducing video consultation. Let medical consultation break through geographical restrictions. AlleyPin's tool is to assist spain mobile phone number list clinics in the first and second stages of change, by breaking down the patient journey nodes to find room for optimization. Node Optimization 1: Online Appointment and Appointment Reminder According to AlleyPin statistics, for Chinese and Western medicine, about 40% of registration appointments occur when the clinic is not open, including evening and noon breaks. If only on-site or telephone appointments are made, these 40% of patients may be missed.
Suffer AlleyPin's online appointment function is directly integrated with LINE's official account. Patients can make an appointment in the official account without downloading an additional APP. It is also integrated with the HIS medical record system. Up to 90% of clinics can serve it, and data connection is seamless. obstacles, effectively assisting clinics to increase the number of appointments and work efficiency by 40%. Node Optimization 2: Automatically collect patient feedback After the consultation, a service satisfaction survey is automatically sent to collect consumer feedback as a direction for service improvement. it is connected to Google reviews, automatically synchronizes patient positive reviews, and quickly accumulates real recommendations.