Prepare for These eCommerce Trends in 2022
authorToni Becker
dateNovember 25, 2021
As the digital space grows and evolves, 2022 is set to introduce change in the eCommerce industry. From artificial intelligence to smarter automation and augmented reality, there is a significant shift that is happening and one that speaks to the “new normal” of the past 2 years.
With these shifts and advancements, many eCommerce businesses have to adjust to a new way of doing online business - and the big eCommerce sites are setting the way. Amazon, the world's largest online store, is an example of how businesses have had to adjust to the “new normal” of the past two years. When the pandemic first hit the world went online and same-day delivery became almost impossible. Amazon had to consider a new way of doing things so they introduced “Amazon Scout.” Amazon Scout is an electric and fully automated delivery system that rolls down the street and delivers products right to a customer's door. This is the kind of delivery method that is becoming a part of our society and is setting the standard for the new year when it comes to eCommerce services.
Obviously, Amazon is a giant in the eCommerce space and businesses are unable to keep up or meet this kind of technological development. However, there are other transformative and accessible eCommerce solutions that you need to set your sights on in 2022.
Let’s take a look.
Prepare forin 2022
4 Important Ecommerce Trends for 2022
1. Chatbots for Improved Customer Service
For all eCommerce israel email list businesses, big or small, customer service is vital. Dealing with customer queries effectively is just one part of the customer service picture - solving those problems is another. Very few businesses actually have the resources to hire a team of customer service representatives and this is where affordable AI comes into play.
Advancements in Chatbots have simplified the way customer service works and by integrating chatbots into your overall marketing, sales, and customer service strategy, you are sure to keep your customers happy throughout the entire buyer's process.
A chatbot has the power to:
Collect lead data
Collect survey feedback
Answer FAQs
Make product recommendations
Inform users about current sales
All of the above facilitates greater communication between the user and the eCommerce business, helping streamline processes with personalized responses according to user queries.
2. Voice-Enabled Search