Return terms and conditions
Posted: Sun Jan 19, 2025 5:44 am
Oh, copy-paste, how much damage it does.
Let's see if we have it clear: the legal withdrawal period for any eCommerce purchase is fourteen calendar days from receipt of the order. Some exceptions to this right apply, such as perishable products, those made to order or modified to measure or at the request of the client and some more that you can consult in the BOE here, but the general period is 14 days.
Neither 7 nor 10. There may be more, but never less.
I am fed up with seeing eCommerce websites that estonia business email database specify shorter deadlines or require the customer to justify why they want to return the product. Neither of these clauses complies with the law. The right of withdrawal must also be stated in the terms of sale and return. If the buyer is not informed of this right, the legal deadline is extended to twelve months. Furthermore, if the customer has to pay the return costs, this must be clearly specified, as well as the period within which the refund will be made, which must be made by the same means that the customer used to pay for the product.
Let's see if we have it clear: the legal withdrawal period for any eCommerce purchase is fourteen calendar days from receipt of the order. Some exceptions to this right apply, such as perishable products, those made to order or modified to measure or at the request of the client and some more that you can consult in the BOE here, but the general period is 14 days.
Neither 7 nor 10. There may be more, but never less.
I am fed up with seeing eCommerce websites that estonia business email database specify shorter deadlines or require the customer to justify why they want to return the product. Neither of these clauses complies with the law. The right of withdrawal must also be stated in the terms of sale and return. If the buyer is not informed of this right, the legal deadline is extended to twelve months. Furthermore, if the customer has to pay the return costs, this must be clearly specified, as well as the period within which the refund will be made, which must be made by the same means that the customer used to pay for the product.