Feeling Thought of When an Accident Happens
Posted: Sat Jan 18, 2025 5:17 am
Some of this data can now serve as the basis for building a storytelling that takes the form, for example, of a clip. A bit like Zuckerberg's creature already does, which proposes, on each anniversary, a montage of photos uploaded by the user to Facebook. Even though it is the result of an algorithm, those who receive it perceive the illusion of feeling thought of, considered .
The same thing can happen in the event of an accident, with the difference that feeling thought of, in this case, is not an illusion.
In fact, even before dealing with all the procedures for managing the claim, the afghanistan consumer email list customer needs someone, an ally who can reassure them. And who better than the insurance company that had assured them that it would be there especially in difficult moments? There is even room for irony, which must obviously be calibrated to the extent of the damage suffered. Sending a video, which recalls the terms of the contract and, at the same time, invites the person to stay calm and not worry, is the main way to strengthen the bond with the brand .
Why Omnichannel Customer Experience Matters
The delivery method can be different and depends on the type of channel preferred by the customer, a preference that emerged when he wanted to communicate with the company. The video can be delivered via email , with a link on instant messaging apps such as Whatsapp or Telegram, via the social profile that is usually used to communicate with the insurance company and more.
The same thing can happen in the event of an accident, with the difference that feeling thought of, in this case, is not an illusion.
In fact, even before dealing with all the procedures for managing the claim, the afghanistan consumer email list customer needs someone, an ally who can reassure them. And who better than the insurance company that had assured them that it would be there especially in difficult moments? There is even room for irony, which must obviously be calibrated to the extent of the damage suffered. Sending a video, which recalls the terms of the contract and, at the same time, invites the person to stay calm and not worry, is the main way to strengthen the bond with the brand .
Why Omnichannel Customer Experience Matters
The delivery method can be different and depends on the type of channel preferred by the customer, a preference that emerged when he wanted to communicate with the company. The video can be delivered via email , with a link on instant messaging apps such as Whatsapp or Telegram, via the social profile that is usually used to communicate with the insurance company and more.