The day will continue with a focus on customer engagement and strategies to make customers choose a brand repeatedly. Luis Valeriano del Cerro , in his role as Director of Customer Strategy Area at Vithas , will lead the session in which tactics to fulfill brand promises will be explored , the return on investment (ROI) of initiatives will be evaluated and the relevance of the omnichannel strategy will be highlighted.
The day will conclude with sessions on generative colombia number data artificial intelligence , nd personalizing the customer experience. Success stories and emerging trends will be explored before the official closing of the event.
Expo RC is a great opportunity for customer experience and contact center professionals to dive into the latest trends, share knowledge, and make valuable connections in the industry. With a comprehensive approach that spans from business ethics to artificial intelligence, the event promises to provide a complete overview of the evolution of customer experience in the digital age. Register here: