People like to do business with people they know and trust.
Getting people to know you and like you is easy. You just need to create a new image and have a good reputation and this will make it easier for customers to like you. By being nice and respectful they feel like they are getting to know you.
However, if you want to achieve proper customer satisfaction , you will have to build trust, and that is more difficult.
You have to earn your customer's trust by following up and creating an amazing shopping experience.
Building trust is key to creating loyal customers. You need to take every opportunity to prove yourself and build a little more customer confidence.
How do you know your customers trust you? Aside from returning, recommending and praising you, there is one word you have to get them to use when describing you. That word is, always.
They are always very kind, they always care about me, I can always count on them and when there is a mistake or problem, they always fix it.
How do you build that level of trust? How do you get people to namibia phone number the word “always” when describing you?
You must be respectful . It is what clients want and deserve. In fact, they expect you to be. Say please and thank you and arrive on time for meetings.
Be predictable – Customers want an experience they can trust. They want to know that if you say the shipment will arrive on Tuesday, it will. They want to be sure that the service they receive will always be what they expect. Being predictable is an important part of the word always.
Create consistency . Some may think this is the same as being predictable, but hear me out. I may deal with Bob one day and Sally the next day, and I don't expect these two people to be completely the same. However, I do expect their availability and enthusiasm to help me to be the same. This is more about the culture and personality of the organization than it is about experience. However, personality is an important part of experience.
Eliminate friction . There are many friction points – it could be a slow moving line, a long wait, complicated forms, having to repeat your account number to the customer service rep after you were asked to enter it on your phone keypad. I could go on and on with the list of friction points that customers of different types of businesses face. Figure out what your friction points are and do what you can to eliminate them.
Don't fail. I agree that this is not possible, but it is a goal. Nobody and no organization is perfect, but trying to be perfect is important. Having the system to solve the problem correctly is essential.