Rule number one of customer satisfaction: The customer is always right
Posted: Tue Jan 07, 2025 5:31 am
In many parts of the world, the phrase “the customer is always right” has been used for a long time, something that generates diverse reactions in different sectors, where we can find opinions for and against. Although there are different types of customers, as there are people in the world, sometimes we fail to understand and communicate with them in a balanced way. In this sense, the fact that the person selling is a person who loves what he or she does primarily comes into play, since otherwise, there will be a tendency to have poor communication and therefore little chance of having proper customer satisfaction .
The harmonious balance for Customer Satisfaction
If there is one relationship that most human beings in the world have in common, apart from those we have with family and friends, it is that of customer-seller. Whether you own a business or engage in a commercial activity in a formal or informal manner, we find this relationship implicit. And yet it is interesting that, despite the many studies that have been carried out on this subject for a long time, even today there are many companies that have not been able to find the way, and much less, have known how to guide their employees in regards to customer satisfaction . We can see this in all types of companies, from the largest to the smallest, we find failures in this area.
Learn why the customer comes first .
Employees who don't love what they do
Many times we come across some employees who are only in the company for the monetary compensation, with no other incentive than to bring some money to their bank account every month. While there are cases in which the client is the one who acts disrespectfully, there are others in which the salesperson is the one who does not have the proper training to achieve an adequate customer experience . In this last case, if said salesperson has an HR department , they are the ones who must provide the malta phone number induction to the employee, in addition to selecting people who love what they do. By hiring people who are passionate about what they do, things will be more harmonious and flow at a different pace with customers. All this could be very obvious to them, but still, some companies seem not to know it.
Every customer is important
This is the case of some large companies, which even when they invest certain sums of money in the elaboration of surveys , they fail to find effective solutions to make their relationship with customers as satisfactory as possible. Some of them seem to lose their way and not take into account that even the smallest of their clients can be a great multiplier with the same importance as a VIP. Even more so today, when we have a tool as powerful as the Internet, where the common citizen of today can be the ambassador of a brand tomorrow.
In this new digital era, it is interesting to see how there are companies that are not interested in accepting that the customer-seller relationship has changed, that customer satisfaction is achieved by achieving harmonious two-way communication, and that with the proper understanding of the phrase “the customer is always right” we will be able to handle the different day-to-day situations in our business relationships.
The harmonious balance for Customer Satisfaction
If there is one relationship that most human beings in the world have in common, apart from those we have with family and friends, it is that of customer-seller. Whether you own a business or engage in a commercial activity in a formal or informal manner, we find this relationship implicit. And yet it is interesting that, despite the many studies that have been carried out on this subject for a long time, even today there are many companies that have not been able to find the way, and much less, have known how to guide their employees in regards to customer satisfaction . We can see this in all types of companies, from the largest to the smallest, we find failures in this area.
Learn why the customer comes first .
Employees who don't love what they do
Many times we come across some employees who are only in the company for the monetary compensation, with no other incentive than to bring some money to their bank account every month. While there are cases in which the client is the one who acts disrespectfully, there are others in which the salesperson is the one who does not have the proper training to achieve an adequate customer experience . In this last case, if said salesperson has an HR department , they are the ones who must provide the malta phone number induction to the employee, in addition to selecting people who love what they do. By hiring people who are passionate about what they do, things will be more harmonious and flow at a different pace with customers. All this could be very obvious to them, but still, some companies seem not to know it.
Every customer is important
This is the case of some large companies, which even when they invest certain sums of money in the elaboration of surveys , they fail to find effective solutions to make their relationship with customers as satisfactory as possible. Some of them seem to lose their way and not take into account that even the smallest of their clients can be a great multiplier with the same importance as a VIP. Even more so today, when we have a tool as powerful as the Internet, where the common citizen of today can be the ambassador of a brand tomorrow.
In this new digital era, it is interesting to see how there are companies that are not interested in accepting that the customer-seller relationship has changed, that customer satisfaction is achieved by achieving harmonious two-way communication, and that with the proper understanding of the phrase “the customer is always right” we will be able to handle the different day-to-day situations in our business relationships.