How to reduce the number of non-targeted calls?
Posted: Tue Dec 24, 2024 9:04 am
Content
"Dirty" phone number
The caller has dialed the wrong number
- Good afternoon!
- Hello!
– Please tell me, how much will delivery to Voronezh cost?
– Our company provides legal services, and, lebanon phone numbers unfortunately, we do not send our consultants to other cities yet
!
- Oh, sorry, I thought this was an online shoe store….
Such a simple dialogue with a specialist from another field can happen to almost anyone. Who is to blame in this case? The buyer who dialed the phone number or the manager who answered the call? Of course, neither one nor the other. The responsibility lies on the shoulders of the communication provider who sold the "dirty" phone number to an unsuspecting company.
This is not the only reason for the appearance of a stream of untargeted calls that do not bring clients, but only interfere with work with potential buyers. To be fully armed, let's find out what other reasons influence the appearance of "left" calls.
"Dirty" phone number
In the example above, we told a short story about a "dirty" number. On the one hand, it seems that the situation is trivial and even funny in places: for example, a customer calls an online store of natural fur coats, and ends up in the Greenpeace community. Just imagine the surprise of the representative and defender of all living things when asked by an excited woman, "Are the discounts on mink coats still valid?"
On the other hand, this is a serious, large-scale problem. Rarely is a company insured against a stream of untargeted calls, but each can solve this problem. And to lead you to the right decision, we will tell you a little about our policy of providing a number.
The vast majority of UIS virtual numbers have never been used before, so when buying you don't have to worry about "left" calls. The rest contains numbers that were used before, but they go on sale after 3-6 months from the moment of disconnection. This time is necessary for the number to "cleanse" itself from previous use.
At the time of connecting the number, we provide information about whether the number has been used before or not. Therefore, the subscriber is notified in advance about the history of the acquired phone number.
If you encounter a stream of "left" calls, you can contact either your provider to find out who the number originally belonged to, or the UIS virtual PBX to avoid untargeted calls.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: own number capacity and technical support No. 1 on the market.
Manage communications, control employees and automate the sales department.
Get a consultation
The caller has dialed the wrong number
A trivial problem that wastes your employees' time. It's easy to solve: set up a voice greeting that will work as soon as the subscriber hears the dial tone. "Hello! You have reached the company "Doors of the World"! Our doors are open to everyone...", and then tell them which departments your potential client can get to.
Our clients use voice greetings and scripts that not only make life easier for the caller, but also enhance the image of the company itself. And, of course, with the help of the function, they reduce the number of unnecessary conversations.
I just want to talk, or "What do you do anyway?"
Remember the cases when the caller did not fully understand what you do, and after a long discussion of your specifics, decided that perhaps he did not need it.
There are several ways out of this situation:
adequate, that is, up-to-date, complete, plain language information about the company's activities, available in public sources;
a detailed analysis of such requests, which may lead not to empty chatter, but to possible cooperation;
creation of a two-level call receiving system: the call first goes to the operator, who understands that this is a targeted call, and then passes it on to another department;
Using the above methods, you will quickly come to a positive result and reduce the number of non-targeted calls. Well, our company is always ready to help, offering its own services.
"Dirty" phone number
The caller has dialed the wrong number
- Good afternoon!
- Hello!
– Please tell me, how much will delivery to Voronezh cost?
– Our company provides legal services, and, lebanon phone numbers unfortunately, we do not send our consultants to other cities yet
!- Oh, sorry, I thought this was an online shoe store….
Such a simple dialogue with a specialist from another field can happen to almost anyone. Who is to blame in this case? The buyer who dialed the phone number or the manager who answered the call? Of course, neither one nor the other. The responsibility lies on the shoulders of the communication provider who sold the "dirty" phone number to an unsuspecting company.
This is not the only reason for the appearance of a stream of untargeted calls that do not bring clients, but only interfere with work with potential buyers. To be fully armed, let's find out what other reasons influence the appearance of "left" calls.
"Dirty" phone number
In the example above, we told a short story about a "dirty" number. On the one hand, it seems that the situation is trivial and even funny in places: for example, a customer calls an online store of natural fur coats, and ends up in the Greenpeace community. Just imagine the surprise of the representative and defender of all living things when asked by an excited woman, "Are the discounts on mink coats still valid?"
On the other hand, this is a serious, large-scale problem. Rarely is a company insured against a stream of untargeted calls, but each can solve this problem. And to lead you to the right decision, we will tell you a little about our policy of providing a number.
The vast majority of UIS virtual numbers have never been used before, so when buying you don't have to worry about "left" calls. The rest contains numbers that were used before, but they go on sale after 3-6 months from the moment of disconnection. This time is necessary for the number to "cleanse" itself from previous use.
At the time of connecting the number, we provide information about whether the number has been used before or not. Therefore, the subscriber is notified in advance about the history of the acquired phone number.
If you encounter a stream of "left" calls, you can contact either your provider to find out who the number originally belonged to, or the UIS virtual PBX to avoid untargeted calls.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: own number capacity and technical support No. 1 on the market.
Manage communications, control employees and automate the sales department.
Get a consultation
The caller has dialed the wrong number
A trivial problem that wastes your employees' time. It's easy to solve: set up a voice greeting that will work as soon as the subscriber hears the dial tone. "Hello! You have reached the company "Doors of the World"! Our doors are open to everyone...", and then tell them which departments your potential client can get to.
Our clients use voice greetings and scripts that not only make life easier for the caller, but also enhance the image of the company itself. And, of course, with the help of the function, they reduce the number of unnecessary conversations.
I just want to talk, or "What do you do anyway?"
Remember the cases when the caller did not fully understand what you do, and after a long discussion of your specifics, decided that perhaps he did not need it.
There are several ways out of this situation:
adequate, that is, up-to-date, complete, plain language information about the company's activities, available in public sources;
a detailed analysis of such requests, which may lead not to empty chatter, but to possible cooperation;
creation of a two-level call receiving system: the call first goes to the operator, who understands that this is a targeted call, and then passes it on to another department;
Using the above methods, you will quickly come to a positive result and reduce the number of non-targeted calls. Well, our company is always ready to help, offering its own services.