Service project description Consultative sales need to have their own service project description instead of the company's unified service introduction manual.
The company's service manual is an introduction from the perspective of the company's brand and overall business. The highlight of the description is the endorsement of the company. Consultative sales require the establishment of personal trust. Although the overall value service is based on the products and services provided by the company, the customer's direct contact is the salesperson. In addition to building trust in the company's brand, it is also necessary to have a personal understanding of the person directly facing.
There is a systematic method for writing a good japan phone numbers service project description. I will write a separate article to explain it later. Here I share a framework with you. The framework of a service project description can include the following content: Common pain points Common reasons why customers cannot do something well; Personal profile and endorsement Why I can do this well; Problem-solving ideas and solutions What is my solution to the problem; Success case examples What achievements have I made in solving this problem; Contact information User benefits can be accompanied by a small course or white paper document.
.The best material for reflecting personality and building trust in the customer service process is the process of serving customers. The service process includes the initial negotiation, positioning, demand matching, product docking, service colleagues, follow-up, implementation effect, and inspection of implementation results. What kind of entrepreneur can you feel through this circle of friends? I feel that there are many customers, dedication, good reputation, results, and vitality. But you may say that my daily work is not so colorful. Every day I just keep meeting with customers to introduce products, quotes, and make contracts.