They Felt You Didn’t Listen to Their Feedback
Posted: Sun Feb 02, 2025 8:57 am
“Customers who run game servers, however, can switch much more easily, and the impact of downtime from switching is minimal. Focusing on customer types who are less likely to switch providers can help reduce churn dramatically.”
They Never Figured Out How to Use Your Product Well
If your onboarding sucks, your customers won’t stay. It’s that simple.
It’s your job to make sure that customers are successful using your product, and this brings us back to optimizing your onboarding and customer support. Clear communication and ongoing support also play a crucial role in addressing usability issues.
If you want to spot users who don’t get your product or specific flows, session recording tools can turn out to be a great help. You can watch how they use your product “in the wild,” and see where users most commonly get stuck.
Active listening doesn’t end on a discovery call.
When the competition is fierce, you have to really show sweden telegram data your customers that you care. About their results, about their success, about them.
And when you ask them about feedback, heck, use it later on. Implementing suggestions shows that you want them to succeed, and commitment contributes to trust, too.
They Had a Bad Experience With Your Brand
This one really sucks too. If you lose a customer because of a negative experience with your brand, it means that either your support doesn’t work well or something big just happened.
They Never Figured Out How to Use Your Product Well
If your onboarding sucks, your customers won’t stay. It’s that simple.
It’s your job to make sure that customers are successful using your product, and this brings us back to optimizing your onboarding and customer support. Clear communication and ongoing support also play a crucial role in addressing usability issues.
If you want to spot users who don’t get your product or specific flows, session recording tools can turn out to be a great help. You can watch how they use your product “in the wild,” and see where users most commonly get stuck.
Active listening doesn’t end on a discovery call.
When the competition is fierce, you have to really show sweden telegram data your customers that you care. About their results, about their success, about them.
And when you ask them about feedback, heck, use it later on. Implementing suggestions shows that you want them to succeed, and commitment contributes to trust, too.
They Had a Bad Experience With Your Brand
This one really sucks too. If you lose a customer because of a negative experience with your brand, it means that either your support doesn’t work well or something big just happened.