The operator should introduce himself, explain
Posted: Sun Dec 22, 2024 7:05 am
This approach not only solves current problems, but also creates opportunities to increase sales. Sales stages The process of selling banking products by phone includes several key stages, each of which requires special attention and adherence to the algorithm of actions. Establishing contact The first task of the seller is to establish contact. It is very important to create a positive first impression, to gain trust. the purpose of the call and make sure that the client is ready to listen to the offer.
For example, when offering a credit card, you italy business mailing list can start by saying that the bank has prepared a personal offer with favorable conditions. Identifying needs The next step is to find out the requirements. The operator's job is to ask the right questions, listen carefully to the answers to understand what exactly the person needs. For example, if he is interested in increasing the credit limit, you can offer him not just a credit card, but one with an extended grace period, which better suits his needs.
To better understand how to sell a loan to a client, you need to identify his main expectations, possible doubts. Product presentation A product presentation is the moment when the client is shown all the advantages of a particular banking product. Here it is important to emphasize those features that directly meet the client's needs. For example, if you need simple and quick access to funds, it is worth emphasizing that a bank debit card allows you to withdraw money without a commission at any ATM.
For example, when offering a credit card, you italy business mailing list can start by saying that the bank has prepared a personal offer with favorable conditions. Identifying needs The next step is to find out the requirements. The operator's job is to ask the right questions, listen carefully to the answers to understand what exactly the person needs. For example, if he is interested in increasing the credit limit, you can offer him not just a credit card, but one with an extended grace period, which better suits his needs.
To better understand how to sell a loan to a client, you need to identify his main expectations, possible doubts. Product presentation A product presentation is the moment when the client is shown all the advantages of a particular banking product. Here it is important to emphasize those features that directly meet the client's needs. For example, if you need simple and quick access to funds, it is worth emphasizing that a bank debit card allows you to withdraw money without a commission at any ATM.