By building trust through inside sales before customers have narrowed down their potential purchases, you will be remembered when the time comes to make a purchase.
Reason 2: The spread of SFA (sales force automation)
Another reason is that the number of companies introducing SFA has increased, making inside sales more effective. SFA (Sales Force Automation) is a system that visualizes the work content of sales representatives and promotes work efficiency, and is also called a "sales support system."
It is an indispensable tool when introducing inside sales, as it allows you to record detailed information such as the content of phone calls with customers, the progress of sales negotiations, and the issues and needs of customers.
Inside sales is usually done in cooperation with field sales (visiting sales). Therefore, if accurate information is not handed over within the company, it can lead to problems with customers.
Therefore, we use SFA to move forward while sharing taiwan telegram phone number list information with multiple people in the company.
Although introducing systems and tools requires initial costs, it is expected to be a positive thing in the long run, as it can automate and streamline tasks such as analysis and email sending.
Reason 3:
Japanese society is facing a chronic labor shortage due to a declining birthrate and aging population. According to a survey by Teikoku Databank Ltd. ,51.4% of companies feel that they are short of full-time employees. Sales departments are no exception, and the current situation is that the burden on each salesperson is increasing.
Furthermore, due to the ongoing economic downturn, many companies are becoming strict about costs. This trend in Japanese society as a whole has created a demand for strategic sales that can cover labor shortages and cost reductions.
Inside sales, which allows for efficient, non-contact sales without the travel time required for traditional face-to-face sales, is gaining attention as it is well suited to working from home.