It’s easy to create a customer satisfaction

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You can then measure the responses on a scale of 0 to 10 and segment the responses based on the scores, such as Promoters (9-10), Passives (7-8), or Detractors (0-6). 2. Surveys and Polls Surveys and polls are other useful channels for collecting customer feedback. Businesses often use them to ask for customer feedback.



It’s easy to create a customer satisfaction survey and send it via email or social channels. What’s more, brands also use them as a link in an ongoing conversation to capture feedback. With surveys and polls , you france business fax list can collect detailed feedback from your customers on every aspect of your product, service, or experience.



The best part is, you can customize them using a combination of rating scales, multiple choice, or open-ended questions to collect feedback. 3. In-app product feedback In-app surveys are a very useful feedback channel when you want to leverage your users’ app experience. After collecting in-app user ratings, you can use it to make customer-driven enhancements to your app.