messages in WhatsApp, Viber and SMS using webhooks.

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the ability to customize webhooks without involving developers - for example, substitute the recording time for a demo from the event attribute, change the content of the SMS that is sent via the webhook;
and much more.
Message threads: more tools and channels
In 2023, we added a visual message thread designer : in a single window, you can customize both the content of all messages and the sending conditions.

In the first version of Message Flows, you could only create sequences from three types of messages: pop-ups, emails, and chat messages. This was not enough: our customers wanted to include other types of messages in Flows as well. So in 2024, we added new channels to the builder.

Now in one window you can create scenarios that will:

pop-ups;
email messages;
trigger messages in chat;
messages in Telegram bot;
mobile push notifications;
We also added the ability to Message Chains:

use user properties and event attributes to personalize messages;
check how your personalized message looks before sending it;
record properties of leads, events and user tags;
set up waiting for events before sending the next message.
Read more about the capabilities and settings in message chains → .The growth list of germany cell phone number team is CRM strategists and CRM marketers who manage about 200 projects a year in different industries, have a high level of expertise and know the Carrot quest service inside out. They will analyze your funnel, find places where you are losing leads, and test mechanics to solve your problems.

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Frequently asked questions
What is a feedback form and why is it needed?
A feedback form is a tool on a website that helps users send messages, requests, or questions to the company. It allows you to establish communication with customers, collect important data, and resolve their requests promptly.

What data is best to request in a form?
It is optimal to request only the necessary data: name, contact (email or phone) and message text. If additional information is required, such as the subject of the request or the choice of service, add these fields, but do not overload the form.

How to protect a form from spam?
To protect the form, you can use CAPTCHA or embed hidden fields that are only visible to bots. It is also important to set up data verification on the server to block suspicious requests.

Where to place a feedback form on the website?
Best places: Contact page, site footer, sidebar or pop-up. If the form is needed to collect feedback after a purchase, it can be placed on the thank you page or in the personal account.


Important: Carrot quest retains the ability to create communications in the Trigger Messages section. You can work in them if it is more convenient for you. But some scenarios can only be configured in chains - when you need to send sequential communications that depend on the user's actions in the previous message. For example, if the message has not been read in 24 hours, the next message is sent.

Let's compare two tools: