Artificial intelligence (AI) is a branch of computer science

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rtificial intelligence and machine learning are two commonly heard phrases in today’s world, especially in the business arena. We are told that this new technology has the potential to transform numerous industries across the globe. So what exactly is it? And how might it change communications?

that deals with the brazil telegram simulation of so-called ‘intelligent’ behaviour using computers. It is closely aligned to computational statistics. In recent times, there has been a shift from the idea that AI is there to replace human thinking towards more of a focus as to how it can solve problems for the benefit of society.

Machine learning is the application of AI in situations where the systems can learn and improve from previous data and experiences without being repeatedly programmed or managed by humans.

Whilst many people have expressed concerns that robots/AI will take jobs away from humans, the latest research shows that AI will actually create more jobs in the UK than it will displace by 2037 [1]. However, AI has the potential to also help numerous people in their current roles.


Machine learning and communications
AI is clearly going to change the way in which we interact with customers, interact internally, and do business generally. While unified communications (UC) is something that has emerged alongside VoIP, ‘Intelligent communications’ is a term that is being increasingly used. Essentially, intelligent communications is where AI and business communications intersect. Intelligent communications will provide insight and guidance and will help people to deal effectively with the constant deluge of information.