Today, customers demand more immediacy when interacting with a business online. That is why companies have had to adapt to the use of this application . But, although it may seem simple, information processing and sales management, to name a few examples, are much more complex than they seem.
The official WhatsApp Business app is not enough for large companies. They require much more efficient processing of information and clear reading of data. This problem can be solved by integrating WhatsApp Business with external dashboard platforms , which improve the functions already present in the application.
What is it and how to get a dashboard for WhatsApp Business?
A WhatsApp dashboard allows you to track the The Benefit of Our iOS Database progress of your account. All this with an easy-to-read and navigate interface.
One of these platforms is Callbell , which integrates WhatsApp into its functions to help you manage your company's communication with your customers, and between the agents themselves. It will allow you to access the other messaging channels you have and group them in a single interface.
It also allows you to create chat routes, which are guided by messages that you pre-program in the platform. In this way, you can guide the customer to the customer service team that corresponds to their case. This, together with the possibility of saving customer contact information, categorizing chats with tags and internal messaging, are just some of the functions that Callbell provides to WhatsApp from its dashboard.
To access a WhatsApp dashboard, you must have WhatsApp Business active , register with Callbell or a similar organization , request the integration of your platform with WhatsApp, wait for the data to be validated and that's it. Once the procedure is complete, you will be able to access the business dashboard from this platform.
In general, a dashboard is easy and intuitive to read , so it's a matter of patiently investigating until you master the information. In any case, support is available to answer questions, and you can also request a free trial, which can be used to familiarize yourself before paying for the service.