Ask the right questions : Some reviews are good, 4 or 5 stars, but they are just plain old. That’s because they are short, dull, and lack key information that would make the reader consider them relevant. Don’t assume that good reviews will come, make sure by sharing a set of questions with your customers that guide their opinion. “What fears were holding you back? What convinced you to trust us? How has it improved your life?” for example.
It’s a give and take : Reviews should be a point of interaction with your customers. 26% of consumers say they care about a brand’s response to their review, and 53% expect to hear back within a week. You know what to do.
Take negative reviews head on : Hiding them is counterproductive, because it creates the context of perfection that is typical of shady brands. Be fair and honest, admit that mistakes were made and do what you can to fix them. Companies that resolve issues quickly and efficiently are 95% more likely to have dissatisfied customers return in the future.
Choose a neutral field : Many consumers are uncomfortable denmark telegram data answering a review request honestly on a brand’s proprietary channels. This is why third-party platforms that specialize in collecting reviews, are ideal, and are guaranteed to be truthful and trustworthy on the market. This is why we rely on Trustpilot.
It's no coincidence that for months we've been building a steady stream of new, quality reviews on our Trustpilot account .
We succeeded precisely by applying these tips, and also thanks to useful functions of the platform, such as the Automatic Feedback Service .
Its purpose is to send a customizable review request to each customer after their first purchase or first experience with our service.
And trust me, when you already have your channels full of communications to manage, automating the request for reviews externally is a joy. Our Growths are lighter
Creator Studio is retiring : The tool will no longer be available from April 12th. If you still open it, you will be redirected to its successor, Meta Business Suite. We hope that in the meantime the student will surpass the master, because up to now we have always preferred the Creator Studio
The curtain rises, Bard arrives : Google announced on its blog the arrival of its version of AI, already available in the UK and USA. It is able to answer questions and discuss the most disparate topics, just like ChatGPT, however, they write, it is still far from perfect
Smart wrists : ChatGPT is now coming to smartwatches. Thanks to the free “WearGPT” app , you can always have GPT-3 at hand. Voice input will be supported just like an Alexa on duty and you can even customize the response tone
At the speed of your imagination : We inaugurate a triplet of news on the theme of AI, presenting FireFly , the Artificial Intelligence of Adobe that will allow the automatic generation of images without any copyright constraints. If you want to learn more, you can find the announcement on the Instagram profile of the brand
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