Have a plan for how you will communicate

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Have responses ready in case a client calls to say they'll be late. For example, if they only let you know 10 minutes before arriving at an agreed-upon time.

Ask how long he'll be late. If his answer is vague (I'll be leaving in a second), ask again. Tell him you have multiple meetings in a row and he has to think about others. He'll understand.

You can also ask where it is located – this will help buy phone number list you determine how long it should take to get to you. There’s no point in waiting and wondering when it will finally arrive.

If he asks, "Will you give me the entire agreed time?" don't make promises, say, "When you come, we'll see how much time is left for the service."

End the call like this: “Okay, drive carefully, I’ll be waiting for you and see you soon.” The client needs to understand that your work is done until they show up.

You can find more about communicating with customers in the article Communication tips for better results .



Mark Your Boundaries - Marketing for Salons



Mark your boundaries
Your main goal is to have a loyal clientele and of course get paid. By charging a “late fee,” you teach clients to respect your time.

If you're worried about losing your client because of a late fee, know that your loyal clients won't leave you. If a client is worth it, they'll stay.

You should be more concerned about losing loyal clients to your perpetually late clients. Tell them, “Unfortunately, my schedule is full for today, and I won’t be able to complete the service at our agreed time.”

If you want to warn him, say, “I won’t charge you a late fee this time, but I won’t be able to do it again in the future.”

If you're wondering how you can avoid losing customers, read the article 10 Reasons Why You Might Be Losing Clients .