Use of chatbots in the healthcare sector

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Source Statista: Business objectives of companies using artificial intelligence
The use of artificial intelligence by companies
Chatbot technology
Chatbots are reshaping the year 2021 and represent a real opportunity for companies to develop their performance through conversational marketing.

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Chatbots in the healthcare sector
Today, Chatbots provide medical assistance to patients without leaving their homes. In the context of the spread of the Coronavirus pandemic, this technology based on artificial intelligence guides users indonesia telegram number database regarding the symptoms of the disease and barrier gestures. The Chatbot's response can also be personalized according to the patient's personal criteria (place of residence, language, symptoms and signs).

“What is COVID-19?” “How do I protect myself?” “How do I detect the signs of COVID-19?” … These are some of the questions that patients can ask a Chatbot online wherever they are.

4 Uses of Chatbots in Healthcare

Book an appointment with a doctor online : This feature is widely used in case of recurring appointments. By mentioning the symptoms to the chatbot, the latter takes care of booking an appointment with the appropriate specialist according to the patient's availability.
Get medical advice : Use chatbots to get directions or ask for medical advice.
Collect and analyze patient information : use patient data to develop and improve care pathways.
Schedule alerts and reminders : Use the chatbot as a smart tool capable of sending reminder notifications according to the patient's needs.
Best practices for developing chatbots
Understand the needs of potential users before developing the tool.